BMC Software, Broadcom, Servicenow, Cherwell Software, HPE, Citrix Systems, Axios Systems, IBM, Heat Software, Hornbill are manufacturers listed in the ITSM Market Report.

The Global “ITSM Market” 2024–2030 Research Report offers a detailed analysis, categorizing the market by Types (Service Portfolio Management, Configuration and Change Management, Service Desk Software, Operations and Performance Management, Dashboard, Reporting and Analytics) and Applications (Banking, Financial Services, and Insurance (BFSI), Telecommunication and IT, Healthcare and Life Sciences, Retail and Consumer Packaged Goods (CPG), Government and Public Sector, Energy and Utilities, Travel and Hospitality, Manufacturing, Education). This report explores consumer requirements, preferences, and expectations. It measures the size of the ITSM market, analyses competitors, examines industry trends, and estimates growth potential. The primary goal of ITSM market research is to address complex questions related to new product development, technological innovations, emerging market trends, and technology scouting and landscaping in strategic management. Additionally, it involves developing a go-to-market strategy, which includes creating marketing plans, defining target market profiles, and implementing sales and distribution strategies. The research also assesses the competitive environment to strategically position a product according to its life cycle and innovation curve.

Market Analysis and Insights: Global ITSM Market

The global ITSM market size was valued at USD 3463.4 million in 2023 and is forecast to a readjusted size of USD 8805.4 million by 2030 with a CAGR of 14.3percentage during review period.
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers’ needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
The report includes an overview of the development of the ITSM industry chain, the market status of Banking, Financial Services, and Insurance (BFSI) (Service Portfolio Management, Configuration and Change Management), Telecommunication and IT (Service Portfolio Management, Configuration and Change Management), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of ITSM.
Regionally, the report analyzes the ITSM markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global ITSM market, with robust domestic demand, supportive policies, and a strong manufacturing base.

Market segmentation

ITSM market is split by Type and by Application. For the period 2019-2030, the growth among segments provide accurate calculations and forecasts for sales by Type and by Application in terms of volume and value. This analysis can help you expand your business by targeting qualified niche markets.

The major players covered in the ITSM market report are:

  • BMC Software
  • Broadcom
  • Servicenow
  • Cherwell Software
  • HPE
  • Citrix Systems
  • Axios Systems
  • IBM
  • Heat Software
  • Hornbill

Market segment by Type, covers

  • Service Portfolio Management
  • Configuration and Change Management
  • Service Desk Software
  • Operations and Performance Management
  • Dashboard, Reporting and Analytics

Market segment by Application can be divided into

  • Banking, Financial Services, and Insurance (BFSI)
  • Telecommunication and IT
  • Healthcare and Life Sciences
  • Retail and Consumer Packaged Goods (CPG)
  • Government and Public Sector
  • Energy and Utilities
  • Travel and Hospitality
  • Manufacturing
  • Education

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Market segment by region, regional analysis covers

  • North America (United States, Canada and Mexico)
  • Europe (Germany, France, United Kingdom, Russia, Italy, and Rest of Europe)
  • Asia-Pacific (China, Japan, Korea, India, Southeast Asia, and Australia)
  • South America (Brazil, Argentina, Colombia, and Rest of South America)
  • Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa, and Rest of Middle East & Africa)

The content of the study subjects, includes a total of 15 chapters:

  • Chapter 1, to describe ITSM product scope, market overview, market estimation caveats and base year.
  • Chapter 2, to profile the top manufacturers of ITSM, with price, sales, revenue and global market share of ITSM from 2019 to 2024.
  • Chapter 3, the ITSM competitive situation, sales quantity, revenue and global market share of top manufacturers are analysed emphatically by landscape contrast.
  • Chapter 4, the ITSM breakdown data are shown at the regional level, to show the sales quantity, consumption value and growth by regions, from 2019 to 2030.
  • Chapter 5 and 6, to segment the sales by Type and application, with sales market share and growth rate by type, application, from 2019 to 2030.
  • Chapter 7, 8, 9, 10 and 11, to break the sales data at the country level, with sales quantity, consumption value and market share for key countries in the world, from 2017 to 2023.and ITSM market forecast, by regions, type and application, with sales and revenue, from 2025 to 2030.
  • Chapter 12, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
  • Chapter 13, the key raw materials and key suppliers, and industry chain of ITSM.
  • Chapter 14 and 15, to describe ITSM sales channel, distributors, customers, research findings and conclusion.

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Questions answered in the ITSM market research report:

  • What is the ITSM market size?
  • What are the market driving factors behind the ITSM market?
  • What are the market trends and forecast for the global ITSM market?
  • What are the trends and forecasts based on market research and analysis of ITSM market segmentation by type, application, and geography?
  • Which are the major global ITSM companies?
  • What is the CAGR and Revenue expected in future?

Detailed TOC of Global ITSM Market 2024 by Manufacturers, Regions, Type and Application, Forecast to 2030

1 ITSM Market Overview

1.1 Introduction

1.2 Market Analysis by Type

1.2.1 Overview: Global Revenue by Type: 2017 Versus 2021 Versus 2030

1.3 Market Analysis by Application

1.4 Global Market Size & Forecast

1.4.1 Global Sales in Value (2017 & 2021 & 2030)

1.4.2 Global Sales in Volume (2019-2030)

1.4.3 Global Price (2019-2030)

1.5 Global Production Capacity Analysis

1.5.1 Global Total Production Capacity (2019-2030)

1.5.2 Global Production Capacity by Geographic Region

1.6 Market Drivers, Restraints and Trends

1.6.1 ITSM Market Drivers

1.6.2 ITSM Market Restraints

1.6.3 ITSM Trends Analysis

2 Manufacturers Profiles

2.1 Manufacture 1

2.1.1 Manufacture 1 Details

2.1.2 Manufacture 1 Major Business

2.1.3 Manufacture 1 ITSM Product and Services

2.1.4 Manufacture 1 ITSM Sales, Price, Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2024)

2.2 Manufacture 2

2.2.1 Manufacture 2 Details

2.2.2 Manufacture 2 Major Business

2.2.3 Manufacture 2 ITSM Product and Services

2.2.4 Manufacture 2 ITSM Sales, Price, Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2024)

2.3 Manufacture 3

2.3.1 Manufacture 3 Details

2.3.2 Manufacture 3 Major Business

2.3.3 Manufacture 3 ITSM Product and Services

2.3.4 Manufacture 3 ITSM Sales, Price, Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2024)

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3 ITSM Breakdown Data by Manufacturer

3.1 Global ITSM Sales in Volume by Manufacturer (2019, 2020, 2021, and 2024)

3.2 Global ITSM Revenue by Manufacturer (2019, 2020, 2021, and 2024)

3.3 Key Manufacturer Market Position in ITSM

3.4 Market Concentration Rate

3.4.1 Top 3 ITSM Manufacturer Market Share in 2021

3.4.2 Top 6 ITSM Manufacturer Market Share in 2021

3.5 Global ITSM Production Capacity by Company: 2021 VS 2024

3.6 Manufacturer by Geography: Head Office and ITSM Production Site

3.7 New Entrant and Capacity Expansion Plans

3.8 Mergers & Acquisitions

4 ITSM Market Analysis by Region

4.1 Global Market Size by Region

4.1.1 Global Sales in Volume by Region (2019-2030)

4.1.2 Global Revenue by Region (2019-2030)

4.2 North America ITSM Revenue (2019-2030)

4.3 Europe ITSM Revenue (2019-2030)

4.4 Asia-Pacific Revenue (2019-2030)

4.5 South America Revenue (2019-2030)

4.6 Middle East and Africa Revenue (2019-2030)

5 ITSM Market Segment by Type

5.1 Global Sales in Volume by Type (2019-2030)

5.2 Global Revenue by Type (2019-2030)

5.3 Global Price by Type (2019-2030)

6 ITSM Market Segment by Application

6.1 Global Sales in Volume by Application (2019-2030)

6.2 Global Revenue by Application (2019-2030)

6.3 Global Price by Application (2019-2030)

7 North America by Country, by Type, and by Application

7.1 North America ITSM Sales by Type (2019-2030)

7.2 North America ITSM Sales by Application (2019-2030)

7.3 North America ITSM Market Size by Country

7.3.1 North America ITSM Sales in Volume by Country (2019-2030)

7.3.2 North America ITSM Revenue by Country (2019-2030)

7.3.3 United States Market Size and Forecast (2019-2030)

7.3.4 Canada Market Size and Forecast (2019-2030)

7.3.5 Mexico Market Size and Forecast (2019-2030)

8 Europe by Country, by Type, and by Application

8.1 Europe ITSM Sales by Type (2019-2030)

8.2 Europe ITSM Sales by Application (2019-2030)

8.3 Europe ITSM Market Size by Country

8.3.1 Europe ITSM Sales in Volume by Country (2019-2030)

8.3.2 Europe ITSM Revenue by Country (2019-2030)

8.3.3 Germany Market Size and Forecast (2019-2030)

8.3.4 France Market Size and Forecast (2019-2030)

8.3.5 United Kingdom Market Size and Forecast (2019-2030)

8.3.6 Russia Market Size and Forecast (2019-2030)

8.3.7 Italy Market Size and Forecast (2019-2030)

9 Asia-Pacific by Region, by Type, and by Application

9.1 Asia-Pacific ITSM Sales by Type (2019-2030)

9.2 Asia-Pacific ITSM Sales by Application (2019-2030)

9.3 Asia-Pacific ITSM Market Size by Region

9.3.1 Asia-Pacific ITSM Sales in Volume by Region (2019-2030)

9.3.2 Asia-Pacific ITSM Revenue by Region (2019-2030)

9.3.3 China Market Size and Forecast (2019-2030)

9.3.4 Japan Market Size and Forecast (2019-2030)

9.3.5 Korea Market Size and Forecast (2019-2030)

9.3.6 India Market Size and Forecast (2019-2030)

9.3.7 Southeast Asia Market Size and Forecast (2019-2030)

9.3.8 Australia Market Size and Forecast (2019-2030)

10 South America by Region, by Type, and by Application

10.1 South America ITSM Sales by Type (2019-2030)

10.2 South America ITSM Sales by Application (2019-2030)

10.3 South America ITSM Market Size by Country

10.3.1 South America ITSM Sales in Volume by Country (2019-2030)

10.3.2 South America ITSM Revenue by Country (2019-2030)

10.3.3 Brazil Market Size and Forecast (2019-2030)

10.3.4 Argentina Market Size and Forecast (2019-2030)

11 Middle East & Africa by Country, by Type, and by Application

11.1 Middle East & Africa ITSM Sales by Type (2019-2030)

11.2 Middle East & Africa ITSM Sales by Application (2019-2030)

11.3 Middle East & Africa ITSM Market Size by Country

11.3.1 Middle East & Africa ITSM Sales in Volume by Country (2019-2030)

11.3.2 Middle East & Africa ITSM Revenue by Country (2019-2030)

11.3.3 Turkey Market Size and Forecast (2019-2030)

11.3.4 Egypt Market Size and Forecast (2019-2030)

11.3.5 Saudi Arabia Market Size and Forecast (2019-2030)

11.3.6 South Africa Market Size and Forecast (2019-2030)

12 Raw Material and Industry Chain

12.1 Raw Material of ITSM and Key Manufacturers

12.2 Manufacturing Costs Percentage of ITSM

12.3 ITSM Production Process

12.4 ITSM Industrial Chain

13 Sales Channel, Distributors, Traders and Dealers

13.1 Sales Channel

13.1.1 Direct Marketing

13.1.2 Indirect Marketing

13.2 ITSM Typical Distributors

13.3 ITSM Typical Customers

14 Research Findings and Conclusion

15 Appendix

15.1 Methodology

15.2 Research Process and Data Source

15.3 Disclaimer

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