Bigly’s blog series highlights the improvements in consumer communications, productivity, and cost savings that AI adopters are gaining across the e-commerce space. It describes AI as a transformative tool that is no longer optional for call centers looking to maintain profitability.

More details can be found at https://biglysales.com/

Bigly’s recent pieces discuss the key ways in which its AI can impact customer relations, including its potential role in lead handling, managing routine inquiries, reducing wait times, and providing insight into preferences to personalize conversations.

A recent survey by Smart Tribune revealed that as much as 47% of consumers now prefer a website with a chatbot feature while HubSpot suggests that 48% are comfortable with these types of AI interactions. As machine learning technology improves, Bigly said that this positive sentiment is likely to remain.

While AI can operate as a self-sufficient entity in terms of customer communications, many businesses are using the technology to enhance the performance of their agents, combining the best features of AI with uniquely human characteristics. Bigly’s blog suggests that, by analyzing calls, AI systems ensure consistency and compliance across an entire organization, providing actionable feedback for improvements, which in turn drives greater customer satisfaction.

Bigly Sales highlights the impact that AI is having on customer enhancement with a case study of the financial services company MoneySolver and its integration of AI into its contact center.

Bigly states, “The company has witnessed a doubling of close rates, indicating improved sales effectiveness and customer engagement. Moreover, with Google Ads integration, MoneySolver’s marketing team has been able to track call attribution more efficiently, leading to a 30% increase in return on ad spend.”

The Bigly website discusses other companies such as Renewal by Andersen – a national window replacement franchise – that has seen marked improvements in customer satisfaction rates, decreases in cost-per-acquisition, lead qualification, and an increase in customer appointments.

Through its own AI sales and CRM platform, Bigly enables small business owners to enable machine learning across sales, scheduling, and customer service.

For more information, go to https://biglysales.com/

Bigly Sales, Inc.
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